Overview

We strive to provide a fair and transparent return process while recognizing the hygiene and safety considerations associated with personal care and beauty products. This policy outlines the conditions under which returns and refunds may be accepted.

By placing an order on Lushbeaoty.us.com, you agree to the terms described below.

Return Eligibility

Return requests must be submitted within 30 days of the delivery date. Eligibility is determined based on product condition, usage status, and the nature of the request.

To be eligible for a return, items must:

• Be unused and unopened
• Remain in original condition and packaging
• Not show signs of use, alteration, or contamination
• Be accompanied by proof of purchase

Items that do not meet these criteria may not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Opened or used personal care products
• Products with broken seals or altered packaging
• Items damaged due to improper storage or handling after delivery
• Clearance or final sale items, where clearly indicated at purchase

These exclusions help ensure product safety and protect all customers.

Sensitive Skin and Allergic Reactions

Individual skin sensitivities vary. We recommend reviewing ingredient information carefully prior to use and performing a patch test where appropriate.

Reactions related to individual sensitivity or allergies are not considered product defects. As such, items used or opened after delivery are not eligible for return based on personal reaction.

Return Request Process

To request a return, please contact [email protected] within the return window and include:

• Order number
• Product name(s)
• Reason for the return

Our support team will review your request and provide further instructions if the return is approved. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or damaged item.

We recommend using a trackable shipping method, as we cannot be responsible for items lost during return transit.

Inspection and Approval

All returned items are inspected upon receipt. Inspection typically takes 3–5 business days. If the return meets eligibility criteria, the refund will be approved and processed accordingly.

Items that fail inspection may be returned to the customer at their expense or declined.

Refunds

Approved refunds are issued to the original payment method within 7–10 business days after inspection.

Please note:

• Original shipping fees are non-refundable
• Refunds apply to product cost only
• Processing times may vary by payment provider

Damaged or Incorrect Items

If you receive a product that is damaged during transit or incorrect, please contact [email protected] within 7 days of delivery. Clear photos and a description of the issue will help us resolve the matter efficiently.

Chargebacks and Disputes

We encourage customers to contact our support team before initiating a chargeback or dispute. Most issues can be resolved directly through communication.

Unresolved or unauthorized disputes may impact future order eligibility.